Overnight Hotel Operations Specialist

4 days ago


Dartmouth, Nova Scotia, Canada New Castle Hotels & Resorts Full time

Job Description

Night Audit Role

The Night Auditor at New Castle Hotels & Resorts is a vital member of our overnight team. As the last point of contact for departing guests, you have the opportunity to make a lasting impression and ensure their stay with us was exceptional.

Your primary responsibilities will include reviewing prior day's operations, identifying any discrepancies or areas for improvement, and providing accurate records for management to act upon. This role requires strong attention to detail, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:
Accuracy and Attention to Detail - Ensure all financial transactions are accurate and recorded correctly.Guest Service - Provide exceptional service to guests during check-out, addressing any concerns or issues they may have.Teamwork - Collaborate with other night audit team members to achieve common goals and objectives.Problem-Solving - Identify and resolve any operational issues that may arise during your shift.

Requirements

Job Requirements

This role requires good verbal and written English communication skills, with experience in a hotel or related field preferred. An accounting background is also beneficial but not required. You must be able to handle cash or credit transactions and have proficiency in front office software. This job involves light work, requiring occasional lifting up to 20 pounds, frequent lifting up to 10 pounds, and regular standing.

Estimated Salary: $40,000 - $55,000 per year, depending on location and experience. Benefits include health insurance, paid time off, and opportunities for career growth within the company.

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