Customer Service Representative

6 days ago

Ajax, Ontario, Canada Assured Automotive Full time

Job Title: Customer Service Administrator

Job Summary:

We are seeking a highly skilled and experienced Customer Service Administrator to join our team at Assured Automotive. As a key member of our Collision Repair Facility Team, you will be responsible for providing exceptional customer service and administrative support to ensure a successful customer experience.

Key Responsibilities:

  • Provide positive energy and exceptional customer service to customers in person and over the phone
  • Manage the confirmation and reservation of rental vehicles and towing requests
  • Communicate updates with customers and insurance claims personnel as required
  • Manage all arrangements for towing and costing against repair orders
  • Ensure all assignments have been followed up and appointments confirmed with customers
  • Reconcile each repair order prior to closing
  • Monitor and manage store accounts receivable
  • Uphold Assured Automotive's Core Values: Honesty, Integrity, and Respect

Requirements:

  • A minimum of 1 year of previous experience in a similar role
  • Consistently demonstrates a successful client experience
  • Effective communication skills, both verbally and in writing
  • Strong attention to detail and high degree of accuracy
  • Ability to effectively manage a fast-paced environment and multitask

A Career with Assured Automotive Offers:

  • Competitive pay and benefits program
  • Career growth opportunities for advancement
  • Ongoing I-Car and industry training programs
  • Professional development opportunities
  • A professional atmosphere, great working conditions, and dynamic leadership

Our Commitment to Our Employees:

We believe our employees are at the heart of our success. We strive to employ people who possess ideal characteristics, abilities, experience, education, and character. We want only those people who share in our same Core Values.

We are an equal opportunity employer and proud to provide accommodations during the recruitment process.

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