Bilingual Customer Service Representative

3 weeks ago


Fredericton, New Brunswick, Canada Teleperformance Full time
Opportunités Professionnelles

L'entreprise Teleperformance est à la recherche d'un représentant de service client bilingue (français/anglais) pour travailler dans l'industrie BPO en Nouveau-Brunswick, au Canada.

Les responsabilités incluent:

  • Proposer un service à la clientèle de premier niveau concernant les demandes de renseignements sur les produits, les comptes, l'utilisation des applications et les compétences informatiques.
  • Construire et maintenir une relation positive avec les clients en leur proposant des solutions personnalisées et en s'assurant que les demandes sont traitées de manière appropriée.
  • Planifier les appels de service et suivre les clients.
  • Effectuer une saisie précise des données en utilisant les applications prescrites.

Le représentant de service client doit :

  • Avoir au moins 18 ans
  • Disponibilité à plein temps du lundi au dimanche de 8h00 à 23h00
  • Avoir une maîtrise du français et de l'anglais (C1, C2 de préférence)
  • Avoir une excellente vitesse de connexion Internet câblé
  • Avoir de bonnes compétences informatiques

Les avantages de travailler pour Teleperformance incluent :

  • Travail à domicile
  • Potentiel de croissance
  • Culture de promotion de l'intérieur
  • Rejoindre une équipe collaborative


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