Bilingual Customer Service Representative
3 weeks ago
L'entreprise Teleperformance est à la recherche d'un représentant de service client bilingue (français/anglais) pour travailler dans l'industrie BPO en Nouveau-Brunswick, au Canada.
Les responsabilités incluent:
- Proposer un service à la clientèle de premier niveau concernant les demandes de renseignements sur les produits, les comptes, l'utilisation des applications et les compétences informatiques.
- Construire et maintenir une relation positive avec les clients en leur proposant des solutions personnalisées et en s'assurant que les demandes sont traitées de manière appropriée.
- Planifier les appels de service et suivre les clients.
- Effectuer une saisie précise des données en utilisant les applications prescrites.
Le représentant de service client doit :
- Avoir au moins 18 ans
- Disponibilité à plein temps du lundi au dimanche de 8h00 à 23h00
- Avoir une maîtrise du français et de l'anglais (C1, C2 de préférence)
- Avoir une excellente vitesse de connexion Internet câblé
- Avoir de bonnes compétences informatiques
Les avantages de travailler pour Teleperformance incluent :
- Travail à domicile
- Potentiel de croissance
- Culture de promotion de l'intérieur
- Rejoindre une équipe collaborative
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