Senior Product Manager, Day-to-day Banking
1 month ago
We are seeking a highly skilled Senior Product Manager to join our team at Coast Capital. As a key member of our demand deposits, payments, and credit cards team, you will play a critical role in supporting our strategic vision for payment methods and everyday banking.
Key Responsibilities- Develop and manage the payment initiatives roadmap, staying on top of changing and emerging payment methods.
- Identify and monitor business trends, competitive intelligence, and emerging trends/best practices to determine implications of proposed payment solutions.
- Maintain a high level of communication with operations and supporting partners to resolve member payment escalations and meet service standards.
- Build internal relationships and a solid functional understanding of a variety of payment services in support of product management activities.
- Manage the chequing portfolio product shelf, including associated packages across Retail and Small Businesses.
- Improve employee and client experiences across end-to-end journeys through process simplification and system enhancements.
- Execute campaigns, generating leadership-level reporting around campaign performance and enhancement opportunities.
- Review/analyze existing products' performance to ensure performance meets expectations and assess product demand/supply and other factors.
- Bachelor's Degree in Business or related areas. Post-graduate degree in relevant field a plus.
- 10+ years of experience in payments, chequing, and small business cash management within financial services.
- Deep knowledge of payment capabilities and payment initiative implementation.
- Strong understanding of day-to-day banking products (chequing, transaction banking, overdraft, etc.).
- Advanced ability to identify and bring to ground market trends/innovation, strong relationship-building capabilities.
- Strong analytical capabilities, including insight development and executive-level performance reporting.
- Experience working in journey building, UX/UI design, and design-thinking, specifically in the area of onboarding.
- Strong proficiency in building strategic partner relationships, especially in payments/payment contract management.
- Well-organized, professional demeanor and ability to manage time, balancing the need to resolve issues quickly with effective and thorough analysis.
- Demonstrated ability to work in an ambiguous environment and to help simplify and create structure.
- Ability to build and maintain strategic relationships.
- Innovative thinking, bringing passion, energy, creativity, and vision.
- Ability to handle multiple initiatives with changing priorities.
- Strategic business sense with planning and implementation capabilities.
- Demonstrated ability to think strategically and integrate information from multiple sources to solve complex issues.
- Strong organizational, analytical, and time management skills.
- Ability to implement strategy and vision for sustainable growth.
- Understands balancing of competing levers (growth vs. margin), and business risk, and exhibits sound judgment and decision-making capabilities.
- Demonstrated partnering and leveraging abilities.
- Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
- Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
- A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
- Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
- Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
- Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.
- Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
- Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.
- An award-winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.
- We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.
- Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.
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Toronto, Ontario, Canada Coast Capital Savings Full timeAbout the Role:The Senior Product Manager, Day-to-day Banking is a key member of the demand deposits team at Coast Capital Savings. This role will support the strategic vision of everyday banking for Coast Capital, operating across small business verticals to execute specific goals, plans, and initiatives for the Portfolio. The successful candidate will...
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Old Toronto, Ontario, Canada Coast Capital Savings Full timeAt Coast Capital, we're committed to building a better future for our members.We're seeking a Senior Product Manager, Day-to-day Banking to join our team and help us achieve our goals. As a key member of our demand deposits team, you'll play a critical role in developing and executing our strategic vision for everyday banking.Key Responsibilities:Develop and...
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Toronto, Ontario, Canada Coast Capital Full timeAbout the Role:The Senior Product Manager, Day-to-day Banking is a key member of the demand deposits, payments and credit cards team at Coast Capital. This role supports the strategic vision of payment methods and everyday banking for the organization. The Senior Product Manager will operate across small business and retail verticals, ensuring specific...
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