Senior Manager – Production Support

1 month ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Title: Senior Manager – Production Support

Job Summary:

We are seeking a highly skilled Senior Manager to join our Production Support team. As a key member of our team, you will be responsible for supporting the implementation and maintenance of key Financial Crimes initiatives and processes.

Key Responsibilities:

  • Work with Financial Crimes production staff and AML IT Production support and Maintenance teams to resolve issues with Financial Crimes applications.
  • Administer and maintain employee access requests for Financial Crimes applications.
  • Work with business stakeholders to create, validate and document business processes and procedure requirements.
  • Look for opportunities to improve and enhance processes and procedures.
  • Work closely with AML IT teams to deliver Business Stakeholder requirements to resolve issues and implement enhancements.
  • Develop and maintain system process and procedure documents for Financial Crimes applications and processes.

Requirements:

  • Excellent interpersonal, written, and verbal communication skills.
  • Ability to work independently under pressure of tight deadlines, and manage multiple concurrent priorities.
  • Proven analytical skills and ability to coordinate, problem-solve, and make day-to-day decisions.
  • Project management experience, specifically business analysis, including elicitation and coordinating enhancement release management for system support.
  • Awareness of different segments of the bank, including banking products, requirements and regulations.
  • Experience working in governance and compliance programs related to PCMLTFA and PIPEDA.

What We Offer:

  • A comprehensive Total Rewards Program including bonuses and flexible benefits.
  • Leaders who support your development through coaching and managing opportunities.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Opportunity to be part of a large and growing global organization which puts client interests first and has a culture of fairness and accountability.

Additional Job Details:

Platform: GROUP RISK MANAGEMENT

Job Type: Regular

Pay Type: Salaried

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