Hotel Receptionist

4 weeks ago


Moosomin, Saskatchewan, Canada West Fraser Hospitality Ltd Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at West Fraser Hospitality Ltd. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests, assign rooms, and ensure all necessary information is accurately recorded.
  • Complaint Resolution: Respond to guest complaints and resolve issues in a professional and courteous manner.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies and room assignments.
  • Guest Services: Provide information on hotel facilities and services, assist guests with special needs, and offer exceptional customer service.
  • Administrative Tasks: Answer telephone calls, relay messages, and perform other administrative duties as required.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 to less than 7 months of experience in a related field.
  • Language: Fluency in English.
  • Work Hours: 40 hours per week.

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