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Logistics Relationship Manager

2 months ago

Montreal, Quebec, Canada ILCO Transit Full time
Client Relationship Manager (Logistics)

ILCO Transit is a transportation and logistics company that prides itself on delivering exceptional customer service and creating seamless transportation solutions for its clients. We are seeking a dynamic and personable Client Relationship Manager to enhance client satisfaction, understand their needs, and drive business growth.

About the Role:

This role involves a combination of sales, customer service, and account management skills to develop strong relationships with existing and potential clients. The ideal candidate will have a proven track record in sales, account management, or customer service within the logistics or transportation industry.

Key Responsibilities:
  • Client Engagement:
    • Develop and maintain strong relationships with existing and potential clients.
    • Schedule and conduct regular in-person meetings with clients to understand their needs, issues, and expectations.
    • Act as the primary point of contact for clients, addressing their concerns and resolving any issues promptly.
  • Sales and Business Development:
    • Identify opportunities to upsell or cross-sell logistics services to clients.
    • Present and promote company services to potential clients, highlighting the benefits and value propositions.
    • Achieve sales targets and contribute to the overall business growth.
  • Account Management:
    • Monitor client accounts to ensure they receive exceptional service and support.
    • Prepare and deliver client performance reports, analyzing key metrics and providing insights.
    • Collaborate with internal teams to ensure client requirements are met and exceeded.
  • Market Analysis:
    • Stay updated on industry trends, competitor activities, and market conditions.
    • Provide feedback and insights to the management team to help shape business strategies.
Requirements:
  • Experience:
    • Proven experience in sales, account management, or customer service within the logistics or transportation industry.
    • Demonstrated success in building and maintaining client relationships.
  • Skills:
    • Excellent communication and interpersonal skills.
    • Strong negotiation and persuasion abilities.
    • Ability to analyze client needs and propose effective solutions.
    • Self-motivated with a positive attitude and enthusiasm for the industry.
  • Education:
    • Bachelor's Degree (preferred)
What We Offer:

ILCO Transit offers a dynamic work environment, competitive compensation, and opportunities for career advancement. If you are a results-driven individual with a passion for client relations and sales, we invite you to apply for this exciting opportunity.

Employment Type:

Full-time