Senior Technical Support Specialist

3 weeks ago


Toronto, Ontario, Canada Royal Bank of Canada Full time

Royal Bank of Canada is committed to providing exceptional support services. We are seeking a skilled Senior Technical Support Specialist to join our team in Toronto, Canada.

This role offers a competitive salary of $85,000 - $120,000 per year, based on experience and qualifications.

About the Job

We provide industry-leading financial solutions and services to individuals, families, and businesses across North America and beyond. Our success relies on the dedication and expertise of our employees, who strive to deliver outstanding customer experiences every day.

The successful candidate will be responsible for:

  • Performing system health checks, monitoring, alerting, and taking corresponding actions as required.
  • Leading investigations and analyses of application operational failures through to resolution and driving follow-up for root cause identification.
  • Analyzing system monitoring dashboards, logging systems, and other tools to identify potential issues, conflicts, and risks.

In addition, the ideal candidate will have:

  • Excellent interpersonal and communication skills (verbal and written).
  • Deadline-driven and results-oriented, with the ability to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
  • Strong experience in troubleshooting.
  • Understanding of one or more programming languages, databases, platforms, code management tooling, and/or web technologies.

This is an excellent opportunity to develop your skills, build your network, and make a meaningful contribution to our organization's success.



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