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Examinations Delivery Manager
2 months ago
About the Role:
The Royal Conservatory is seeking a highly organized and detail-oriented Examinations Delivery Manager to lead the planning and execution of logistics processes for examinations. This is a key role that requires strong communication and problem-solving skills, as well as the ability to work effectively with various stakeholders.
Main Responsibilities:
- Establish and manage annual session dates for practical and theory examinations in collaboration with marketing, academic office, finance, and IT teams.
- Design and implement efficient examination center routes to ensure compliance with pedagogical and logistical standards.
- Oversee the assignment of in-person examiners and manage examiner logistics for in-person exams.
- Ensure emergency assistance to examiners and center representatives during exam sessions.
- Supervise material provision for both practical and theory exams to center representatives and examiners.
- Identify operational risks and implement process improvements.
- Oversee the receipt and processing of all theory and practical materials from examination sessions, including timely release of marks and issuance of certificates.
- Supervise the verification process for all medals and convocation.
- Coordinate resolutions to service quality enquiries with candidate services personnel.
- Supervise the monitoring of day-to-day remote exams activity and troubleshooting, as well as the provision of timely assistance to examiners.
Requirements:
- Minimum 5 years of progressive administrative and logistics experience.
- Post-secondary diploma/degree in a related field or equivalent combination of education and experience.
- Past supervisory experience.
- Experience with creating complex schedules is an asset.
- Strong organizational and communication skills.
- Strong problem-solving and analytical skills.
- Excellent time management skills.
- Ability to meet conflicting deadlines.
- Knowledge of travel trends.
- Familiarity with RCME systems.
- Knowledge of MS Office Suite is essential.
What We Offer:
- A competitive salary range of $65,000 - $70,000 per annum.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
How to Apply:
Please submit your application, including your resume and cover letter, to [insert contact information].