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Examinations Delivery Manager

2 months ago

Toronto, Ontario, Canada The Royal Conservatory Full time
Job Title: Examinations Delivery Manager

About the Role:

The Royal Conservatory is seeking a highly organized and detail-oriented Examinations Delivery Manager to lead the planning and execution of logistics processes for examinations. This is a key role that requires strong communication and problem-solving skills, as well as the ability to work effectively with various stakeholders.

Main Responsibilities:

  • Establish and manage annual session dates for practical and theory examinations in collaboration with marketing, academic office, finance, and IT teams.
  • Design and implement efficient examination center routes to ensure compliance with pedagogical and logistical standards.
  • Oversee the assignment of in-person examiners and manage examiner logistics for in-person exams.
  • Ensure emergency assistance to examiners and center representatives during exam sessions.
  • Supervise material provision for both practical and theory exams to center representatives and examiners.
  • Identify operational risks and implement process improvements.
  • Oversee the receipt and processing of all theory and practical materials from examination sessions, including timely release of marks and issuance of certificates.
  • Supervise the verification process for all medals and convocation.
  • Coordinate resolutions to service quality enquiries with candidate services personnel.
  • Supervise the monitoring of day-to-day remote exams activity and troubleshooting, as well as the provision of timely assistance to examiners.

Requirements:

  • Minimum 5 years of progressive administrative and logistics experience.
  • Post-secondary diploma/degree in a related field or equivalent combination of education and experience.
  • Past supervisory experience.
  • Experience with creating complex schedules is an asset.
  • Strong organizational and communication skills.
  • Strong problem-solving and analytical skills.
  • Excellent time management skills.
  • Ability to meet conflicting deadlines.
  • Knowledge of travel trends.
  • Familiarity with RCME systems.
  • Knowledge of MS Office Suite is essential.

What We Offer:

  • A competitive salary range of $65,000 - $70,000 per annum.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information].