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Customer Team Leader

2 months ago

Vaughan, Ontario, Canada Co-op Full time
About the Role

We are seeking a highly motivated and experienced Customer Team Leader to join our team at Co-op. As a key member of our store operations team, you will be responsible for leading and supporting our Customer Team Members, ensuring excellent customer service, and contributing to the overall success of our store.

Key Responsibilities
  • Customer Service: Provide friendly, welcoming, and helpful service to our customers, ensuring their needs are met and exceeded.
  • Team Leadership: Develop and coach our Customer Team Members, fostering a positive and inclusive team culture.
  • Store Operations: Assist in managing the store's day-to-day operations, including stock management, inventory control, and maintaining a safe and clean store environment.
  • Problem-Solving: Identify and resolve customer complaints and issues in a professional and courteous manner.
  • Communication: Effectively communicate with customers, colleagues, and management, ensuring seamless communication and collaboration.
Requirements
  • Leadership Skills: Proven leadership experience, with the ability to motivate and inspire a team.
  • Customer Focus: A genuine care for customer needs and a commitment to delivering exceptional customer service.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Flexibility: Ability to work a range of shifts, including evenings and weekends, as required.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a pension scheme and access to virtual healthcare services.
  • Training and Development: Ongoing training and development opportunities, to help you grow and succeed in your role.
  • Collaborative Team Environment: A supportive and collaborative team environment, with opportunities to build strong relationships with colleagues and customers.
  • Flexible Working Arrangements: Flexible working arrangements, including the option to work from home or adjust your schedule as needed.