Food Service Team Lead
4 weeks ago
We are seeking a highly skilled Food Service Supervisor to join our team at CoCo Fresh Tea & Juice. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and quality of service in our coffee shop environment.
Key Responsibilities- Supervise and coordinate the activities of staff who prepare and portion food, ensuring efficient and effective service delivery.
- Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and customer satisfaction.
- Estimate ingredient and supply requirements for meal preparation, ensuring accurate inventory management and minimizing waste.
- Monitor and maintain quality control standards, addressing customer complaints and concerns in a professional and courteous manner.
- Prepare and submit reports on sales, stock, and other key performance indicators, providing valuable insights for business growth and improvement.
- Supervise and check the assembly of trays, ensuring presentation and quality meet our high standards.
- Establish work schedules and coordinate staff rotations, ensuring adequate coverage and minimizing downtime.
- Secondary (high) school graduation certificate.
- 2 years to less than 3 years of experience in a food service environment.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Ability to work under pressure and maintain a high level of professionalism in the face of customer complaints or concerns.
- Flexibility and adaptability, with a willingness to learn and take on new challenges.
Our coffee shop environment is fast-paced and dynamic, with a focus on providing exceptional customer service and quality products. As a Food Service Supervisor, you will be working in a team environment, collaborating with colleagues to achieve our business objectives.
What We Offer- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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