Nabors Drilling Solutions Operations Manager

4 days ago

Calgary, Alberta, Canada Nabors Full time

Job Summary:

The Operations Supervisor will be responsible for managing the overall operations of all Smart products in Canada. This includes training customers in the office and at the rig location for Smart products. The goal of this team is to ensure NDS Performance Products deliver maximum value by engaging the customer, working closely with customers, RIGLINE 24/7, as well as Nabors training groups and technical support.

Duties and Responsibilities:

  • Manage group operations to ensure adequate field coverage as required by ongoing activity.
  • Coordinate activities for service trials and startups with all functions involved, including Drilling Operations, Training, Field Service, etc.
  • Order hardware kits for upcoming deployments.
  • Work closely with customers to understand needs and opportunities for Performance Product technologies.
  • Provide technical mentoring to engineers through in-depth knowledge of the drilling process and drilling dynamics.
  • Define analysis, reporting, and presentation standards to be used by the team. Manage the development of performance metrics, tools, and methodologies.
  • Engage with customers in well planning and drilling performance discussions to highlight opportunities and identify challenges to success.
  • Track and report active job and trial activity. Work with all required functions in the organization to ensure adequate staffing, resources, and support for current operations; anticipate future needs for the same in close collaborations with customers.
  • Train drillers on the rig how to optimally utilize the automation.

Customer Loyalty:

  • Build strong relationships with customers based on a thorough understanding of drilling challenges/solutions and the application of NDS technologies.
  • Support the differentiation of the performance tool offering by working closely with customers to become an integral part of their processes to measure and improve performance.

Sales Support:

  • Work with Sales to implement effective processes to support the sales process, including sales calls, customer visits, technical discussions, product presentations, and product training.
  • Identify, validate, and qualify opportunities for the application of NDS technologies.

Product Development:

  • Provide input for product planning to engineering and development groups based on field observations and customer feedback captured through team interactions with internal and external stakeholders.

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