Plumbing Service Coordinator

2 days ago


Edmonton, Alberta, Canada Human Capital Department Full time
Job Summary

We are seeking a highly organized and customer-focused Plumbing Customer Service Coordinator to manage service appointments and ensure a smooth experience for our customers from start to finish. This role is ideal for individuals who are passionate about providing exceptional customer support and have strong organizational and multitasking skills.

Key Responsibilities

* Provide top-notch customer support over the phone and via other communication channels
* Open, manage, and update work orders in the ERP system
* Schedule and coordinate appointments for service technicians
* Oversee the entire service lifecycle to ensure timely completion and customer satisfaction
* Communicate with technicians and customers to address changes or issues
* Maintain accurate records and documentation

Requirements

* Strong organizational and multitasking skills to handle multiple tasks simultaneously
* Excellent communication and customer service abilities to provide exceptional support
* Experience with ERP systems and proficiency in basic computer applications
* Previous experience in a similar role is an asset
* Ability to work independently and collaborate with a team

What We Offer

* Competitive pay: $24-$28 per hour
* Comprehensive health and dental benefits
* Opportunities for career growth and development
* A supportive, collaborative work environment

This is a full-time, permanent position that offers a stable and rewarding career path for the right candidate.

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