Global Business Growth Strategist

2 weeks ago

Montreal, Quebec, Canada Venngo Full time
About Us

Venngo is a leading provider of premium discount programs, helping organizations offer special deals to their employees, members, or customers.

We're an established company with a growing presence in North America, serving various verticals, including finance, healthcare, retail, electronics, and more.

Job Overview

We're seeking a Bilingual Customer Success Manager to join our team. In this role, you'll focus on building strong client relationships, particularly extending and renewing contracts with small and enterprise-sized businesses.

You'll collaborate with our teams to manage updates, onboard new customers, and represent our offerings at client-hosted or industry events.

This is a hybrid role, working remotely 80% of the time and with flexibility to travel within Montreal weekly and to Toronto quarterly.

You'll enjoy benefits like an annual learning allowance, in-house events, generous paid vacation, and a hybrid work environment.

Key Responsibilities
  • Drive business growth by communicating with clients via email or phone, addressing customer service issues, analyzing performance metrics, and setting entrenchment targets.
  • Launch and nurture customer accounts by managing day-to-day requests, meeting client retention goals, and building relationships with 50-75 clients.
  • Contribute to marketing efforts by supporting campaign planning, execution, and training collateral, monitoring and reviewing usage and campaign metrics, and providing insightful analysis.
  • Maintain regular communication with portfolio partners, assess client satisfaction, and review account performance.
Requirements

You should be proficient with MS Office 365 and Teams. Familiarity with project management and documentation management programs like ASANA, Jira, and SharePoint is a plus.

You can interpret data to identify trends, develop insights, and inform strategies to drive business growth.

Our Hiring Process
  • A virtual interview with a Talent Advisor to discuss your interest in Venngo and how your background aligns with this role.
  • A virtual interview with the Hiring Manager and HR to share your background, interest in the role, and why you'd like to work for Venngo.
  • An in-person or virtual interview with the Hiring Manager and team members you'll be working with.
  • A final virtual interview with the SVP, Group Customers, to further expand on how your experience fits the team's needs and answer any remaining questions.

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