Senior Business Operations Specialist

1 week ago


Burlington, Ontario, Canada Evertz Full time
About Evertz

As a vital part of our business model, administrators play a crucial role in the success of our organization. We are seeking a highly skilled RMA Coordinator to work closely with internal teams to generate innovative ideas and efficiency-driven solutions that provide our clients with an exceptional experience.

Job Summary

The successful candidate will be responsible for collaborating with our experienced sales team to ensure precise creation and delivery of advanced technical systems. This includes evaluating customer needs and solutions, processing Return Merchandise Authorization numbers (RMAs) for customer hardware returns, and corresponding with customers regarding returns, status updates, and payments.

Responsibilities
  • Perform general administrative duties to support the team's operations.
  • Evaluate customer needs and develop effective solutions to meet their expectations.
  • Process RMA requests from customers and facilitate timely resolutions.
  • Communicate with customers regarding returns, status updates, and payment arrangements.
  • Assist with other duties as required to ensure seamless team operations.
Qualifications
  • Possess post-secondary education in a related field (Business or Administration) or equivalent experience.
  • Demonstrate excellent verbal and written communication skills, critical thinking, problem-solving ability, time management skills, and interpersonal skills.
  • Show adaptability in a fast-paced environment.
  • Have knowledge of Microsoft Excel, Word, and Outlook.
  • Prior customer service experience is preferred but not mandatory.
What We Offer
  • A comprehensive employer-funded benefits program.
  • A competitive total compensation package, including a salary range of $60,000 - $80,000 per annum.
  • A balanced work-life approach, allowing you to manage your personal and professional responsibilities effectively.
  • An employee assistance plan, providing access to counseling services and other support resources.
  • An employee discount platform, offering exclusive discounts on various products and services.
  • Career progression opportunities within the company, enabling you to grow professionally and personally.
  • A casual work environment that fosters creativity, collaboration, and productivity.
  • Social events and sports teams, promoting camaraderie and teamwork among employees.


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