Security Team Lead

2 days ago

Hanover, Canada Playtime Casino Hanover Full time
Job Title: Security Supervisor

At Playtime Casino Hanover, we are seeking a highly skilled and experienced Security Supervisor to join our team. As a key member of our security team, you will be responsible for ensuring the safety and security of our staff, property, and guests.

Key Responsibilities:
  • Supervise and manage team performance while participating in security activities
  • Oversee training, coaching, human resources, safety, and recruitment needs of the team
  • Monitor floor traffic, watch for suspicious activity, and communicate with management and surveillance
  • Provide excellent customer service by greeting customers, answering questions, and providing solutions
  • Escorts individuals within the facility and parking lot(s); may provide first aid; conducts interviews and investigations; writes reports
  • Comply with all applicable laws, policies, and procedures
  • Keep work areas clean and free of safety hazards, debris, and litter
  • Perform all job duties in a safe and responsible manner
  • Adhere to departmental quality standards
  • Perform other related and compatible duties as assigned
Requirements:
  • Previous security experience and security training is a strong asset
  • Proven high level of customer service
  • Organizational, interpersonal, analytical, and communication skills
  • The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
  • Completion of Gaming Security Officer (GSO) training/exam prior to start (employer will sponsor) OR valid BC Security License and completion of Gaming Security Officer (GSO) training/exam within 90 days of start in B.C.
  • ProServe, ProTect, and Deal Us Security Staff Training Program available (In Alberta)
  • Completion of Serving It Right prior to start date (in BC)
Why Work for Us?

At Playtime Casino Hanover, we celebrate and empower our team members, who make it all possible. A career at Playtime Casino Hanover means working with great people, being recognized for your unique contribution, and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment.

We are a proud equal opportunity employer and dedicate ourselves to Respect, Integrity, Team-Work, and Exceptional Customer Service. We are committed to providing an inclusive and barrier-free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

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