Hospitality Operations Manager
2 weeks ago
About Mount Alverno Resort and Retreat
We are a world-class resort and retreat dedicated to providing exceptional hospitality experiences. We are seeking an experienced Hospitality Operations Manager to lead our daily operations, manage staff, and drive revenue growth.
Salary
The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and qualifications. This figure is based on industry standards and takes into account the cost of living in the area.
Job Description
The Hospitality Operations Manager will be responsible for:
- Developing and implementing policies and procedures for daily operations
- Recruiting, hiring, and supervising staff
- Negotiating with suppliers for materials and supplies
- Conducting training sessions and performance reviews
- Negotiating with clients for facility use
- Preparing budgets and monitoring revenues and expenses
- Preparing marketing plans to increase revenue
- Addressing customer complaints and concerns
- Establishing work schedules and managing staff workload
Required Skills and Qualifications
To be successful in this role, you will need:
- A college diploma or equivalent in hospitality management or a related field
- 1-2 years of experience in hospitality operations management
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment under pressure
- Ability to negotiate with suppliers and clients
- Strong budgeting and financial management skills
Benefits
We offer a comprehensive benefits package, including health and dental insurance, paid time off, and professional development opportunities.
Others
This is a permanent, full-time position working 35-40 hours per week. The language of work is English.
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