Desktop Support Engineer
1 week ago
We are seeking an experienced Desktop Support Engineer to join our team at Encore Technical Solutions Inc. This role involves providing technical support to end-users, troubleshooting and resolving complex technical issues, and maintaining accurate records of incidents and resolutions.
Responsibilities:- Provide technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure.
- Document and track incidents, problems, and resolutions using our ticketing system.
- Collaborate with other teams to identify and implement process improvements.
Requirements:
- Bachelor's degree in Computer Science or related field.
- At least 2 years of experience in technical support or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a dynamic environment and adapt to changing priorities.
Preferred Qualifications:
- Experience with Windows and Linux operating systems.
- Knowledge of networking protocols and devices.
- Familiarity with help desk software and tools.
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