Desktop Support Engineer

1 week ago


Mississauga, Ontario, Canada Encore Technical Solutions Inc. Full time
Job Title: Desktop Support Engineer

We are seeking an experienced Desktop Support Engineer to join our team at Encore Technical Solutions Inc. This role involves providing technical support to end-users, troubleshooting and resolving complex technical issues, and maintaining accurate records of incidents and resolutions.

Responsibilities:
  • Provide technical support to end-users via phone, email, or in-person.
  • Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure.
  • Document and track incidents, problems, and resolutions using our ticketing system.
  • Collaborate with other teams to identify and implement process improvements.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • At least 2 years of experience in technical support or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic environment and adapt to changing priorities.

Preferred Qualifications:

  • Experience with Windows and Linux operating systems.
  • Knowledge of networking protocols and devices.
  • Familiarity with help desk software and tools.

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