Dining Room Operations Manager

2 weeks ago

Winnipeg, Manitoba, Canada Sodexo Canada Ltd Full time
Job Summary

We are seeking a highly skilled Dining Room Manager to join our team at Sodexo Canada Ltd. As a key member of our Food and Beverage management team, you will be responsible for ensuring the overall guests' dining experience provides a high level of service, FOH is in optimal condition, and the environment and staff provide a friendly, customer-service focused experience.

Key Responsibilities
  • Manage dining room, lounge, and room service operations to provide food services in a 200+ guest room hotel.
  • Work collaboratively and cross-functionally with the Food & Beverage management team to achieve service excellence.
  • Provide information and support to hotel guests, ensuring their needs are met and exceeded.
  • Develop and implement service training programs for servers to enhance their skills and knowledge.
  • Manage daily cash operations, including server cash outs and balancing, with a focus on accuracy and efficiency.
  • Develop and implement effective server scheduling strategies to meet labor targets and customer demand.
  • Manage liquor inventory and ensure compliance with company policies and procedures.
  • Provide exceptional customer service and support on the floor, ensuring a positive dining experience for all guests.
Requirements
  • College diploma, university degree, or equivalent working experience.
  • 2+ years of supervisory leadership experience in a food and beverage position.
  • Strong influence, interpersonal, leadership, managerial, communication, problem-solving, and creative solutions skills.
  • Ability to deal with guests in a professional and courteous manner, develop and train servers.
  • Detail-oriented with the ability to multitask and work independently.
  • Management and leadership skills with sound judgment.
  • Strong communication skills, both written and verbal.
  • Candidates must be able to communicate, read, and write in English fluently and in a professional manner.
About Sodexo

Sodexo is a world leader in Quality of Life Services, providing a comprehensive range of services that touch the lives of millions of people every day. We are committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that only those candidates under consideration will be contacted.

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