Customer Experience Partner, Part-Time Position
5 days ago
At Scotiabank, we are committed to delivering exceptional customer experiences. We are seeking an enthusiastic and driven individual to join our team as a Senior Customer Experience Associate, working part-time.
About the RoleThis is a unique opportunity to work in a collaborative environment, where you will have the chance to build strong relationships with customers, deliver excellent service, and contribute to the success of our Canadian Banking Branch network.
- You will act as a lobby leader, ensuring customers receive appropriate support and assistance.
- You will identify and fulfill simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs.
- You will nurture rich, long-standing relationships with customers.
- You will be a technology expert, introducing clients to our mobile banking applications and assisting them in managing their banking needs.
In this role, you will:
- Build strong customer relationships and deliver excellent customer service.
- Uncover and solve customers' needs.
- Explain complicated concepts simply.
- Demonstrate success in a target-based performance environment and contribute positively to a team-oriented work environment.
- Show eagerness to learn and determination to succeed.
We are looking for individuals who possess:
- Strong customer service skills.
- The ability to assist in a professional, friendly, and efficient manner.
- A willingness to work a flexible schedule.
- Experience with conducting simple sales, proactive marketing calls, and providing financial advice.
- Strong technical skills to promote and demonstrate the use of digital/self-service banking options.
- Previous banking experience is a strong asset.
What's in it for you?
- The opportunity to join a forward-thinking organization with a collaborative team of innovative thinkers.
- A rewarding career path with diverse opportunities for professional development.
- An organization committed to making a difference in our communities.
- You can expect to be recognized and rewarded for high-performance.
- A competitive compensation package, estimated to be around $50,000 - $60,000 per year, depending on location and experience.
We strive to create an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let us know. Candidates must apply directly online to be considered for this role.
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