Parts and Accessories Specialist

2 weeks ago

Port Moody, British Columbia, Canada OpenRoad Auto Group Full time
About OpenRoad Auto Group

We believe in doing good for our customers and for ourselves. With over 40 years of continuous improvement initiatives, we've developed a forward-thinking culture that drives us to be one of the largest and fastest-growing automotive retail groups in the country.

Salary: $45,000 - $60,000 per year

This role is a great opportunity to work with a variety of OEM brands, including Acura, Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, and Volkswagen.

Job Description:Responsibilities
  • Provide exceptional customer service and interact with guests and wholesale customers.
  • Familiarize yourself with the process of ordering and arranging parts, and set up delivery as required.
  • Maintain minimum levels of parts and supplies through data processing records and visual inspection, initiate purchase requests as necessary to maintain minimum parts inventory.
  • Look up stock numbers and prices in the system.
  • Advise customers on the substitution or modification of parts when exact replacement is not available, and answer any questions or concerns.
  • Maintain systemized storage facilities ensuring proper security for parts and tools.
  • Maintain a comprehensive record system on parts, tools, issuing accounts, and analysis records for quality control and warranty.
  • Take periodic parts room inventory and establish minimum supply levels based on operational needs. Advise supervisor of obsolete parts for turn-in.
  • Issue parts on the basis of requisitions submitted by Technicians.
  • Work to improve CSI and general customer satisfaction in accordance with OpenRoad's philosophy.
  • Maintain parts and parts room in a clean and orderly manner.
  • Must follow company safety policies and practices, and immediately report any accidents to a Manager/Supervisor.
Requirements
  • At least 1 year experience in an Auto Parts advisory role.
  • Excellent customer service skills.
  • Working knowledge of automotive equipment, parts, and accessories, and the ability to operate assigned equipment safely.
  • Current knowledge of local sources of supply.
  • Knowledge of techniques for receiving, storing, and issuing parts and supplies.
  • Ability to maintain records and prepare reports using a computerized equipment maintenance system.
  • Ability to work cooperatively with all levels of the organization.
  • Valid BC driver's license.

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