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ServiceNow Business Analyst

1 month ago

Montreal, Quebec, Canada CAE Full time
Job Title: ServiceNow Analyst

Job Summary:

We are seeking a highly skilled ServiceNow Analyst to join our team at CAE. As a ServiceNow Analyst, you will be responsible for collaborating with business stakeholders to elicit, analyze, validate, and document business requirements related to ServiceNow platform enhancements, customizations, and integrations.

Key Responsibilities:
  • Collaborate with business stakeholders to identify opportunities for process optimization and automation within ServiceNow.
  • Design and document ServiceNow solutions, including configuration, customization, and integrations, to meet business needs and objectives.
  • Develop and execute test plans, test cases, and test scripts to validate ServiceNow solutions, ensuring they meet quality standards and business requirements.
  • Provide training and support to end-users to facilitate the adoption of new ServiceNow functionalities, ensuring that users are equipped with the knowledge and resources to effectively utilize the platform.
  • Stay updated on emerging ServiceNow technologies, features, and industry trends, providing recommendations for continuous improvement and innovation.
Requirements:
  • Strong oral and written communication skills in English - bilingual (English/French) preferred.
  • Results-oriented with great team spirit, leadership, and motivation skills.
  • Autonomous – comfortable exercising independent judgment in performing job duties.
  • Ability to interface with Business Stakeholders (Business Unit and stakeholders) at all levels.
  • Adaptable – adaptable to evolving technologies, methodologies, and project requirements within the dynamic IT landscape.
  • A bachelor's degree or relevant industry experience.
  • Minimum of 4 years of experience as a Business Analyst.
  • Minimum of 2 years of experience as a ServiceNow Business Analyst.
  • ServiceNow certifications such as Certified System Administrator.
  • In-depth understanding of ITIL framework and best practices.
  • Good knowledge and experience of ITSM, SecOps, and ITAM processes.
  • Experience with ServiceNow modules such as Asset Management, Incident Management, CMDB, and Vulnerability Response.
What We Offer:

CAE is a dynamic and innovative company that offers a collaborative and stimulating work environment. We are committed to providing our employees with opportunities for growth and development.

We thank all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.