Senior IT Operations Manager for Critical Infrastructure

3 weeks ago


Burnaby, British Columbia, Canada PHSA Full time
Job Summary: We are seeking a highly skilled Senior IT Operations Manager to lead our team in managing critical infrastructure. The successful candidate will be responsible for overseeing the day-to-day operations of our Service Operations Centre (SOC) and ensuring the delivery of a 24/7 monitoring and response service.

About Us: PHSA is a leading healthcare organization that plans, manages, and evaluates specialized health services across British Columbia. Our values reflect our commitment to excellence and include respect, compassion, innovation, partnerships, and purpose.

Salary: $88,990-$127,923 per year, depending on experience and qualifications.

Key Responsibilities:
  • Ensure the availability and operational management of our Technology Services 24/7 first alert surveillance and response service.
  • Perform issue triage and remediation/routing for monitored infrastructure with support from assigned SOC technical resources.
  • Act as the first point of escalation for SOC resources and system/service owners related to issue triage and remediation.
  • Monitor the availability and effectiveness of management tools to ensure continuous service operation.
  • Define, document, and communicate job functions and work expectations to assigned resources.


Required Skills and Qualifications: A university degree in Computer Science or equivalent, plus five to seven years' experience in an IT Operations management capacity within a complex enterprise environment. Prior public sector / health experience desired. Vendor designation such as Cisco CCNA and/or Microsoft MCSE preferred. Strong knowledge of network architecture/standards and industry best practices required to implement and maintain a reliable data network. Experience supporting an enterprise Server environment including Microsoft and Unix operating systems. Experience with Operations monitoring practices and tool sets. Self-directed, highly motivated, and results-oriented individual with sound judgment and decision-making skills. Team player with well-developed interpersonal skills and good written and verbal communication skills.

Benefits: Enjoy a comprehensive benefits package, including municipal pension plan, psychological health & safety programs, and holistic wellness resources. Annual statutory holidays (13) with generous vacation entitlement and accruement. PHSA is a remote work friendly employer, welcoming flexible work options to support our people.

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