Senior Retail Operations Manager
1 week ago
We are seeking a skilled and experienced Senior Retail Operations Manager to join our team at Cap-it Burnaby.
Estimated Salary: $60,000 - $80,000 per year, based on industry standards for similar positions in the region.
About UsCAP IT is a leading retailer of Overland adventure products and accessories. We source and warehouse top-quality products from across North America and beyond, providing customers with the perfect solutions for their outdoor adventures.
Our company values innovation, customer satisfaction, and teamwork, and we strive to create an engaging work environment that fosters growth and development.
Job Description- Plan and direct store operations, ensuring smooth day-to-day management and exceptional customer service.
- Lead and manage store staff, assigning tasks and duties as needed to maximize efficiency and productivity.
- Collaborate with owners to review consumer demand and sales potential, informing strategic business decisions.
- Manage inventory levels, ordering merchandise as required, and implementing price and credit policies to optimize sales and profitability.
- Develop marketing strategies and provide plans to owners for review and approval, promoting the store and driving sales.
- Establish budgets, authorize expenditures, and monitor store revenue to ensure financial stability.
- Evaluate and improve customer service standards, advising staff on best practices to enhance the overall shopping experience.
- Respond to customer inquiries and complaints, resolving issues promptly and professionally.
- A minimum of 3 years' experience in retail sales or a related field.
- Prior experience in operations management and vehicle sales/maintenance is highly desirable.
As a valued member of our team, you will enjoy competitive compensation, comprehensive training opportunities, and a supportive work environment that encourages growth and development.
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