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Ecommerce Fulfillment Supervisor

1 week ago

PointeClaire, Quebec, Canada Steve Madden Canada Full time

Key Responsibilities

  • Oversee all warehouse operations, including receiving, inventory management, order fulfillment, packing, and shipping.
  • Lead, manage, and motivate a team of warehouse associates, including training, scheduling, and performance management.
  • Optimize warehouse layout and workflows to improve efficiency, accuracy, and speed in fulfilling orders.
  • Ensure accurate inventory tracking, cycle counting, and stock reconciliation to minimize discrepancies.
  • Collaborate with ecommerce, customer service, and logistics teams to meet order deadlines and exceed customer expectations.
  • Implement and enforce safety procedures and company regulations to maintain a safe working environment.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for operational improvement.
  • Utilize warehouse management systems (WMS) and ecommerce platforms to streamline and automate operations.
  • Handle escalations related to order fulfillment, inventory discrepancies, or shipping delays, resolving issues promptly.