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Help Desk Technician

2 months ago

Edmonton, Alberta, Canada Epic IT Security Ltd. Full time
About the Role

We are seeking a highly skilled Help Desk Technician to join our team at Epic IT Security Ltd. as a Technical Support Analyst. As a key member of our IT team, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our network security systems.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, network security, and software applications.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, and implement effective solutions to prevent future occurrences.
  • Communication: Provide clear and concise technical information to users, both verbally and in writing, to ensure understanding and resolution of technical issues.
  • Documentation: Maintain accurate and detailed records of technical issues, solutions, and user interactions.
  • Collaboration: Work closely with other technical support analysts, engineers, and management to ensure seamless communication and coordination of technical efforts.
  • Professional Development: Stay up-to-date with the latest technologies, trends, and best practices in IT security and technical support.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Skills: Strong technical knowledge of computer systems, network security, and software applications; excellent communication and problem-solving skills; ability to work in a fast-paced environment and prioritize multiple tasks.
Working Conditions
  • Work Environment: Fast-paced environment with tight deadlines and repetitive tasks.
  • Physical Demands: Combination of sitting, standing, and walking.
Personal Suitability
  • Accurate: Ability to accurately document technical issues and solutions.
  • Client Focus: Strong focus on providing excellent customer service and support.
  • Judgement: Ability to make sound technical decisions and judgments.
  • Organized: Ability to prioritize tasks and manage time effectively.
  • Team Player: Ability to work collaboratively with others to achieve common goals.