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Front Desk Associate

1 month ago

Milton, Ontario, Canada HOLIDAY INN EXPRESS & SUITES Full time
Job Title: Front Desk Clerk

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Holiday Inn Express & Suites. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining the front desk area.

Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges, and receive payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience
  • Ability to work in a fast-paced environment
  • Attention to detail
  • Excellent oral and written communication skills
  • Flexibility and ability to work in a team environment
Work Environment:

The Front Desk Clerk will work in a hotel environment, providing exceptional customer service to our guests. The ideal candidate will be able to work in a fast-paced environment, handle multiple tasks simultaneously, and maintain a high level of accuracy and attention to detail.

What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment