Gaming Operations Supervisor

2 weeks ago

Hawkesbury, Canada Delta Bingo & Gaming Full time

Hiring: Gaming Operations Supervisor

Role: Gaming Operations Supervisor

Hiring location(s): Various locations

Job Type: Part-Time, Full-Time (will vary by location)

**Candidates must be available to work days, evenings and weekends**

Primary Function:

Under the supervision of the Operations Manager, this position is responsible for performing a variety of duties related to the operation of Gaming with an emphasis on accuracy and maintaining a high level of customer service. Duties include supervision of staff, cash handling, calculating payouts and additional duties as required. This position involves a variety of shifts including weekdays, evenings and weekends.

Responsibilities:

  • Supervision of staff
  • Ensuring compliance with AGCO/OLG/Delta guidelines
  • Balancing cash sales
  • Processing card returns, entering sales figures and calculating payouts
  • Addressing customers and staff courteously
  • Opening/closing the centre
  • Other duties as assigned by Operations Manager

Qualifications/Skills:

  • 2+ years of supervisory experience in a customer service-based position
  • Knowledge of cash handling and balancing of daily cash intake
  • Strong mathematical and problem solving
  • Exceptional customer service and resolution
  • Good communication skills to deal effectively with staff, customers and vendors
  • Ability to work with minimal supervision
  • Good leadership and interpersonal skills
  • Basics computer knowledge, including Microsoft Office
  • Must be 18 years of age or older
  • Must be fluent in English and French (Hawkesbury requirement)

Preferred:

  • Knowledge of Gaming/Bingo is not necessary but is an asset
  • Certifications: Smart Serve, Safe Food Handling, Health & Safety/First Aid

About Delta Bingo & Gaming:

Founded in 1966, Delta Bingo & Gaming is a proud industry leader with 20 locations and over 650 employees in North America. At Delta, our mission is to create unique entertainment experiences that bring people together. As one of Canada's leading Charitable Gaming Centre Operators, Delta serves over 960 local charities and is honoured to support each local community it is a part of. Delta is proud to have generated $500 million for its charity partners. Delta is licensed under the OLG and regulated by AGCO.

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