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Hotel Operations Manager

1 month ago

Bowmanville, Ontario, Canada ONTARIO INC. Full time
Job Title: Hotel Front Desk Manager
  • At ONTARIO INC., we are seeking a highly skilled Hotel Front Desk Manager to join our team.
  • The ideal candidate will have a strong background in customer service and be able to effectively manage our front desk operations.
  • Duties:
    • Develop and implement policies and procedures for daily front desk operations.
    • Recruit and hire staff to ensure adequate coverage.
    • Supervise staff to ensure excellent customer service and efficient operations.
    • Conduct performance reviews to assess staff performance.
    • Conduct training sessions to enhance staff skills.
    • Negotiate with clients for the use of our facilities.
    • Perform front desk duties as needed.
    • Implement marketing activities to promote our services.
    • Enforce policies and procedures to ensure consistency.
    • Address customers' complaints or concerns in a professional manner.
    • Establish work schedules to ensure adequate coverage.
  • Requirements:
    • Secondary (high) school graduation certificate.
    • At least 2 years of experience in a similar role.
    • Ability to work in a fast-paced environment.
    • Excellent communication and leadership skills.