Customer Experience Representative

2 weeks ago

West Vancouver, British Columbia, Canada Scotiabank Full time
About the Role

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, embodying the values of our organization. Your primary focus will be to provide exceptional service to our customers, ensuring their financial goals are met.

Key Responsibilities
  • Develop strong relationships with customers, understanding their needs and delivering tailored solutions.
  • Process transactions efficiently, while identifying opportunities to upsell and cross-sell products.
  • Contribute to the branch's targets by identifying and fulfilling sales opportunities.
  • Stay up-to-date with technology and promote digital banking options to customers.
Requirements
  • Proven customer service skills, with a strong ability to communicate complex concepts simply.
  • Ability to work in a fast-paced environment, with a focus on delivering results.
  • Strong technical skills, with a willingness to learn and adapt to new technologies.
  • Excellent communication and interpersonal skills, with a focus on building strong relationships with customers and colleagues.
What We Offer
  • A rewarding career path with opportunities for professional development and growth.
  • A competitive compensation and benefits package, designed to support your well-being and success.
  • A collaborative and inclusive work environment, where your contributions are valued and recognized.
  • The opportunity to make a positive impact on our customers' lives, while achieving your own career goals.

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