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Sea Logistics Customer Care Specialist

2 months ago

Montreal, Quebec, Canada Kuehne Nagel Full time
About the Role

We are seeking a highly skilled Sea Logistics Customer Care Specialist to join our team at Kuehne+Nagel. As a key member of our Sea Logistics team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Care and Satisfaction: Provide proactive advice and consultancy to customers to ensure their needs are met and exceeded.
  • Operational Support: Promote pro-active and consistent engagement with our Operational Care Centre (OCC) to ensure seamless operations execution.
  • Shipping Expertise: Understand standard specific shipping requirements and consistently offer best solutions to customers.
  • Quote Facilitation: Efficiently facilitate customers' ability to obtain quotes for any business mode that is the best fit for their shipment.
  • Information Provision: Become the resource of timely and relevant information that may impact customers' business, enabling them to adjust planning, budgets, etc., to mitigate their risk.
Requirements
  • 2+ years of experience in Sea Logistics Imports and Freight Forwarding
  • Bilingual in French and English
  • Proficient with Microsoft Office Suite, particularly Excel
Why Join Kuehne+Nagel?

We offer a dynamic and stable work environment, with opportunities for career growth and development. Our comprehensive benefits package includes medical/dental benefits, employee discounts, tuition reimbursement, and excellent training programs.