Campus Director, International
2 weeks ago
About the Role:
The Director of International Campus Operations will be responsible for ensuring effective educational delivery to all students on campus. This includes implementing and managing quality customer service, quality instructional delivery, career placement systems, and procedures.
Key Responsibilities:
- Hire, train, and mentor direct reports.
- Communicate grade reporting timelines and ensure that instructors submit grades on schedule.
- Ensure compliance with policies and procedures in all aspects of program delivery and ensure education is delivered within the guidelines of the Quality Assurance Framework.
- Coordinate with Academic Services to support the success of Program Coordinators and Instructors involved in curriculum development projects.
- Ensure that programs follow the established sequence of courses and exam timetables and that students graduate and complete diploma and certification exams to meet corporate graduate and placement standards.
- Conduct quality assurance surveys and spot check classroom satisfaction.
- Authorize student terminations and dismissals as per policies and procedures.
- Manage instructor scheduling and professional development.
- Review Quality Assurance Surveys and initiate corrective or improvement actions.
- Plan and facilitate the on-boarding activities of new instructors.
- Ensure positive working relationship and regular reporting to international student education partner.
- Work with the Employment Specialists and management to develop employer contacts that facilitate internship placements and ensure job placement of graduates.
- Recommend and implement systems, policies, and procedures that promote operational efficiency.
- Lead and facilitate new student orientation events and activities.
- Ensure that capital budget is effectively spent to refresh classroom equipment and ensure an effective educational environment is maintained.
Requirements:
- Post-secondary degree in education, business, or technology.
- A minimum of 5 years management experience in a comparable educational environment.
- Knowledge of instructional techniques (teaching experience an asset).
- Knowledge of educational delivery to international students.
- Knowledge of government regulatory climate of education in Ontario.
- Knowledge of sales and customer service issues.
- Experience working with accounting, budgeting, and financial statements.
- Extensive knowledge and skills in MS Excel, MS Word, and MS PowerPoint.
- Excellent written and spoken command of the English language.
- Reliable vehicle and a valid driver's license. Travel within the Greater Toronto Area may be required.
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