Donor Centre Supervisor

4 weeks ago

Edmonton, Alberta, Canada Canadian Blood Services Full time

About the Role

Canadian Blood Services is seeking a skilled Donor Centre Supervisor to join our dynamic team. As a key member of our Donor Centre team, you will be responsible for managing the planning, preparation, implementation, and evaluation of assigned Centres, as well as controlling all collection activities and resources at those Centres.

Key Responsibilities

  • Utilize excellent customer service skills to ensure optimal clinic flow, a high level of service, and compliance with Canadian Blood Services policies and procedures.
  • Leverage leadership skills to ensure staff performs duties in an effective, efficient, and professional manner.
  • Utilize superior interpersonal and communication skills to interview, hire, and complete all aspects of performance management.
  • Draw on knowledge and experience to ensure each Centre is planned, organized, and managed to provide safe, efficient, and cost-effective blood collection.
  • Ensure the needs of the donor, volunteer, and the public are met.
  • Provide timely communication to staff, prompt follow-up for donor and staff concerns, and respond to on-site media inquiries.

Requirements

  • Successful completion of post-secondary level education in a relevant health sciences discipline from a recognized academic institution.
  • Proven leadership ability and a minimum of 3 years of supervisory experience.
  • Sound knowledge and previous experience in blood collection, regulatory, and continuous quality improvement environments.
  • Excellent interpersonal and communication skills, both oral and written in English.
  • Demonstrated effective problem-solving skills and the ability to take initiative.
  • Possess a leadership skillset to build teams and have a passion for achieving results and a commitment to customer service excellence.
  • Must have a valid driver's license and access to a vehicle for travel to clinic locations.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About Canadian Blood Services

Canadian Blood Services is a vital part of the Canadian healthcare system, providing blood, plasma, stem cells, and organs and tissues to patients in need. We are committed to saving and improving lives through the power of donation.

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