Sports Bar Operations Manager

6 days ago

Vancouver, British Columbia, Canada Sports Illustrated Clubhouse Full time

Job Summary:
Sports Illustrated Clubhouse is seeking a dynamic and experienced General Manager to lead our team and elevate the guest experience. As the key driver of operational excellence, staff development, and customer satisfaction, the General Manager will oversee the daily operations of our sports bar and restaurant, ensuring exceptional service, profitability, and a positive working environment for all staff members.

Main Responsibilities:

  1. Lead and Manage the Team: Lead, mentor, and motivate a team of servers, bartenders, kitchen staff, and supervisors to achieve top performance in customer service and operations.
  2. Guest Experience: Ensure a fun, friendly, and memorable experience for all patrons by upholding the highest service standards and maintaining a welcoming environment.
  3. Operational Oversight: Manage day-to-day restaurant operations, including inventory management, purchasing, scheduling, and staff assignments, while ensuring compliance with health and safety regulations.
  4. Financial Management: Oversee budgeting, forecasting, cost controls, and profit margins. Analyze financial reports and make adjustments to achieve revenue and expense goals.
  5. Staff Development: Recruit, train, and develop staff, creating a culture of teamwork, accountability, and professional growth.
  6. Marketing and Events: Work with the marketing team to promote special events, sports screenings, and new menu items. Drive customer engagement through social media and other promotional channels.
  7. Problem-Solving: Address and resolve any customer service issues, staff concerns, or operational challenges quickly and efficiently.
  8. Vendor Relations: Maintain strong relationships with suppliers and vendors to ensure timely deliveries, quality products, and competitive pricing.
  9. Compliance: Ensure the restaurant adheres to local, state, and federal laws regarding food safety, labor laws, and alcohol service.

Qualifications:
  1. Proven experience as a General Manager or similar leadership role in a high-volume restaurant or bar.
  2. Strong knowledge of restaurant operations, inventory management, and staff scheduling.
  3. Excellent leadership and communication skills with the ability to inspire and lead a diverse team.
  4. Experience in financial management, including budgeting, forecasting, and P&L analysis.
  5. Strong problem-solving and decision-making skills, with the ability to manage high-pressure situations effectively.
  6. Familiarity with sports bar environments and a passion for sports is a plus.
  7. Knowledge of food safety and health regulations.
  8. Proficient in restaurant management software and POS systems.

Benefits:
  • Competitive Wages
  • FUN Team and Culture
  • Potential Medical/Dental Group Health Benefits
  • Training, Development and Education Reimbursement

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