Hardware Support Specialist for Healthcare Technology

2 weeks ago

Toronto, Ontario, Canada Connexall Full time

GlobeStar Systems is a leading innovator in clinical communication solutions. Our flagship product, Connexall, is an award-winning IoT platform designed specifically for the healthcare industry.

The position of Hardware Technical Support Specialist I at GlobeStar Systems offers a unique opportunity to work with cutting-edge technology and contribute to improving patient and staff outcomes.

As a primary technical resource for our customers, you will focus on providing exceptional support for Connexall Managed Services (CARE+) accounts and associated turn-key solutions enabled with provided hardware.

We are seeking a skilled professional with a keen interest in innovative technology uses, advanced troubleshooting skills, and a commitment to customer satisfaction.

Your responsibilities will include:

  • Actively engaging with customer issues, troubleshooting problems, and collaborating with internal stakeholders to resolve or escalate issues;
  • Installing, configuring, and troubleshooting Connexall system designs;
  • Providing top-notch customer support, including application troubleshooting and problem resolution;
  • Closely cooperating with diverse groups, including sales teams, technical teams, and innovation and development teams;
  • Focusing on building strong relationships with customers through exceptional interpersonal skills and a strong customer service orientation;
  • Maintaining detailed documentation of customer interactions and product issues using designated tracking tools;
  • Conducting Connexall Remote System Audits and Health Checks of customer systems;
  • Assisting the Solutions Delivery Team with implementing Connexall software and workflow configuration changes for customers;
  • Supporting the configuration and implementation of hardware devices associated with the Connexall Managed Services solutions;

Qualifications include:

  • A Bachelor's Degree or Diploma in Computer Science, Engineering, or a related field;
  • Experience in delivering customer service via call centre telecommunications or help desk/software support;
  • Knowledge of Windows Platform, Windows Networking, telephony communication systems, and SpectraLink Telephony systems;
  • Ability to analyze application designs and concepts, install applications on windows-based environments, and demonstrate experience in remote VPN support;
  • Exceptional communication and interpersonal skills, as well as a strong customer service orientation;
  • Ability to learn new systems quickly and work independently within a team environment;

The estimated salary for this position is $85,000 per year, based on the location and industry standards.

This role does not require relocation or immigration sponsorship. We offer competitive benefits, including medical, dental, life, and long-term disability insurance, a rich benefits package, and a variety of career growth opportunities.

  • Digital Healthcare Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Humber River Regional Hospital Full time

    Humber River Health, a leading healthcare provider in North West Toronto, is seeking an experienced Digital Healthcare Support Specialist to join its Information Systems & Telecommunications team.Job SummaryWe are looking for a highly skilled and customer-focused individual to provide first-level support, analyze, troubleshoot, and resolve computer...

  • Healthcare Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Hunts Healthcare Inc. Full time

    Job OverviewWe are seeking a highly skilled and motivated Healthcare Support Specialist to join our team at Hunts Healthcare Inc. This role is ideal for individuals who are passionate about providing exceptional care and support to patients.Estimated SalaryThe estimated salary for this position is $45,000 - $55,000 per year, based on industry standards and...

  • Hardware Technical Support Specialist I

    2 weeks ago

    Toronto, Ontario, Ontario, Canada Connexall Full time

    GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical...

  • Healthcare Technology Installation Specialist

    4 weeks ago

    Toronto, Ontario, Canada Ainsworth Full time

    About AinsworthAinsworth, a leading company in the GDI group, is a dynamic organization that offers a supportive work environment and exciting opportunities for growth.SalaryThe salary range for this position is estimated to be between $80,000 and $110,000 per year, depending on experience.Job DescriptionWe are seeking a skilled Healthcare Technology...

  • Healthcare Privacy Specialist

    4 weeks ago

    Toronto, Ontario, Canada Bayshore HealthCare Full time

    At Bayshore HealthCare, we are committed to delivering exceptional patient care and protecting sensitive information. As a Healthcare Privacy Specialist, you will play a vital role in ensuring compliance with privacy legislations and regulatory standards.Job OverviewWe are seeking a highly skilled professional to join our team as a Healthcare Privacy...

  • Healthcare Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Sinai Health Full time

    Job Title: Healthcare Support SpecialistLocation: Sinai HealthWe are seeking a dedicated and compassionate Healthcare Support Specialist to join our team. This is an excellent opportunity for individuals who are passionate about delivering exceptional patient care.

  • Hardware Fulfillment Specialist

    1 month ago

    Toronto, Ontario, Ontario, Canada MPOYNT Full time

    MPOYNT is currently putting together a dynamic and results driven Hardware Fulfillment team to hep our clients successfully adopt end-point management, both as a technology product and a productivity tool.As a Hardware Fulfillment Specialist, you will support all aspects of the Hardware Lifecycle, including inventory tracking, device setup,...

  • Tech Support Professional

    4 weeks ago

    Toronto, Ontario, Canada PeopleToGo Full time

    Job Title: Tech Support Professional - Hardware Deployment SpecialistLocation: Toronto, OntarioAbout the Role:We are seeking a skilled Hardware Deployment Specialist to join our team at PeopleToGo. As a key member of our IT department, you will be responsible for performing intermediate hardware installation and deployment activities, including software...

  • Healthcare Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada North York General Hospital Full time

    Job OverviewNorth York General Hospital (NYGH) is a leading community academic hospital in Canada, committed to excellence in patient care.We are seeking a highly motivated and compassionate Healthcare Support Specialist to join our dynamic team at the Seniors' Health Centre.This is a full-time regular position with 8-hour shifts, including days, evenings,...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Connexall Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Connexall. As a key member of our technical support group, you will provide exceptional customer service and technical expertise to ensure the success of our customers.ResponsibilitiesCustomer Support: Provide timely and effective support to customers via phone,...

  • Healthcare Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada North York General Hospital Full time

    North York General Hospital (NYGH) is a leading community academic hospital committed to excellence in patient care. We are dedicated to providing the best possible experience for our patients and their families. As a Healthcare Support Specialist, you will play a vital role in achieving this goal by assisting nursing personnel in providing personal care to...

  • Healthcare Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada RhynoCare Inc. Full time

    About RhynoCare Inc.RhynoCare Inc. is a dynamic and patient-centered healthcare organization dedicated to delivering exceptional care to our clients.Salary InformationThe estimated annual salary for this role is between $45,000 to $60,000 based on industry standards and location.Job DescriptionWe are seeking a detail-oriented and compassionate Healthcare...

  • Rehabilitation Therapist Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Runnymede Healthcare Centre Full time

    Job Title: Rehabilitation Therapist Support SpecialistAbout the Role:We are seeking a highly motivated and organized Rehabilitation Therapist Support Specialist to join our team at Runnymede Healthcare Centre.Job Summary:The successful candidate will provide support to Occupational Therapists, Physiotherapists, and Kinesiologists in delivering patient care,...

  • Principal Hardware Technical Specialist

    2 weeks ago

    Toronto, Ontario, Canada Hitachi Rail Full time

    Hardware Designer, Technical Specialist OpportunityWe are seeking a highly skilled Hardware Designer, Technical Specialist to join our team in Toronto. As a key member of our design team, you will be responsible for creating application designs and equipment designs that meet requirements utilizing established engineering principles.This is a challenging...

  • Healthcare Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Academy Foot and Orthotic Clinics Full time

    Job Title: Healthcare Support SpecialistWe are seeking a highly skilled and motivated Healthcare Support Specialist to join our team at Academy Foot and Orthotic Clinics.About the RoleThis is a permanent position, working 32-40 hours per week. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work...

  • Healthcare Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada West End Diagnostic Imaging Full time

    About West End Diagnostic ImagingWe are a leading diagnostic imaging center in the heart of our community, committed to providing exceptional patient care and innovative medical solutions. Our team is dedicated to delivering accurate diagnoses and effective treatment plans.Salary InformationThe estimated salary for this role is $45,000 - $55,000 per year,...

  • Healthcare IT Systems Specialist

    4 weeks ago

    Toronto, Ontario, Canada Healthcare Insurance Reciprocal of Canada (HIROC) Full time

    HIROC is seeking an experienced Enterprise Application Specialist to join our team. As a key member of our organization, you will play a critical role in the implementation, enhancement, and ongoing support of our enterprise applications.This is a fantastic opportunity to work with a leading healthcare insurer and make a real impact on the safety and...

  • IT Support Specialist

    2 days ago

    Toronto, Ontario, Canada Humber River Regional Hospital Full time

    Unlock Your Career in Healthcare ITWe are seeking an experienced IT Support Specialist to join our dynamic team at Humber River Health. As a key member of our Information Systems & Telecommunications team, you will be responsible for delivering exceptional customer-focused service by analyzing, troubleshooting, and resolving computer hardware/software and...

  • Geriatric Care Specialist

    4 weeks ago

    Toronto, Ontario, Canada Bayshore HealthCare Full time

    About Bayshore HealthcareBayshore Healthcare is a leading provider of healthcare services, dedicated to delivering high-quality patient care and support. Our team of professionals is committed to creating a safe and compassionate environment for our clients.Job OverviewWe are seeking an experienced Nurse Practitioner to join our Transitional Care Programs...

  • Healthcare Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada HUMBLE WELLNESS CLINIC INC Full time

    About Humble Wellness ClinicWe are a dynamic and growing wellness clinic seeking a highly skilled Healthcare Support Specialist to join our team.Job SummaryThis is a permanent full-time position offering a competitive salary of $35,000 - $45,000 per year, depending on experience.Key ResponsibilitiesAssist healthcare professionals in the assessment and...