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Hotel Front Desk Supervisor
2 months ago
We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Monsieur Jean - L'Hôtel Particulier. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our discerning clientele.
Key Responsibilities- Co-ordination and Scheduling: Co-ordinate activities with other work units or departments to ensure efficient operation of the front desk.
- Work Schedules and Procedures: Establish and maintain work schedules and procedures to ensure consistency and quality of service.
- Supervision and Guidance: Supervise and guide front desk staff to ensure they are meeting expectations and providing excellent service to guests.
- Problem-Solving and Communication: Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
- Work Assignment and Review: Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively.
- Education and Experience: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year, or equivalent experience.
- Work Setting: Hotel, motel, resort.
- Personal Suitability: Client focus, dependability, efficient interpersonal skills, excellent oral communication.
- Health Benefits: Disability benefits, health care plan, paramedical services coverage.
- Financial Benefits: Life insurance, Registered Retirement Savings Plan (RRSP).
- Other Benefits: Deferred Profit Sharing Plan (DPSP), other benefits.
The language of work is French, and the work environment is a 40-hour per week schedule.
