Senior Customer Service Representative

6 days ago

Québec, Quebec, Canada EightSix Network Full time

About the Role

We are seeking a highly skilled Senior Customer Service Representative to join our team at EightSix Network. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, promoting our savings products and services, and applying security measures to validate client identities.

Key Responsibilities

  • Take calls from clients and provide personalized support to meet their needs
  • Promote our savings products and services, including savings accounts, RRSPs, and TFSAs
  • Apply security measures to validate client identities and ensure the security of client information
  • Provide training and development opportunities to team members to enhance their skills and knowledge
  • Collaborate with the team to achieve sales targets and improve customer satisfaction

Requirements

  • High school diploma or equivalent
  • Customer service and advisory experience
  • Ability to promote a product or service
  • Ability to manage files rigorously
  • Team spirit and adaptability

What We Offer

  • Competitive compensation package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Flexible benefits package, including health and wellness programs, group insurance, and pension plan
  • Employee Share Ownership Plan and Employee and Family Assistance Program

About Us

EightSix Network is a leading financial services company that values innovation, customer satisfaction, and employee development. We are committed to providing exceptional customer service and promoting a positive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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