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Customer Service Representative

2 months ago

Québec, Quebec, Canada Wesco Full time

Job Title: Customer Service Representative

We are seeking a skilled Customer Service Representative to support our customers with account inquiries, process payments, and resolve customer issues.

Key Responsibilities:

  • Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.
  • Support customers with account inquiries, including account setup, maintenance, and closure.
  • Process payments for cash account customers and ensure accurate and timely processing.
  • Research and resolve customer problems, acting as a liaison between departments when necessary.
  • Collaborate with the sales team to provide support and answer customer inquiries.

Requirements:

  • High School Degree or Equivalent required
  • Associates' Degree/College Diploma preferred
  • 2-4 years of relevant experience
  • Strong interpersonal skills for a diverse working environment
  • Effective communication skills, both verbal and written
  • Ability to work under pressure with attention to detail
  • Professional and diplomatic when dealing with customers

About Wesco International, Inc.

Wesco International, Inc. is an Equal Opportunity Employer committed to creating a diverse and inclusive work environment where all individuals are respected and valued. We are dedicated to providing exceptional customer service and supporting our customers with their account inquiries and needs.