Customer Experience Specialist

5 days ago


Vancouver, British Columbia, Canada Tapestry Full time
Job Summary

We are seeking a skilled Customer Experience Specialist to join our team at Designer Outlet Vancouver. As a key member of our sales team, you will play a vital role in creating an exceptional customer experience that drives sales and customer loyalty.

About Tapestry

Tapestry is a global luxury accessories and lifestyle leader that has a rich heritage of style, craftsmanship, and creativity. Our brands include Coach, Kate Spade New York, and Stuart Weitzman.

Responsibilities
  • Provide exceptional customer service by treating each customer like a guest in their own home.
  • Sell products by introducing features, benefits, price, and commitment to quality, while continuously learning brand and product information.
  • Build strong relationships with customers by staging future visits, asking open-ended questions, and tailoring the service approach to individual needs.
  • Maintain a high level of knowledge about store and individual productivity goals, as well as the 7 Service Commitments.
  • Use effective communication skills to greet and engage customers, introduce yourself, and create energy and excitement.
Requirements
  • You have excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • You possess strong selling skills, with the ability to meet or exceed sales targets.
  • You have a passion for delivering exceptional customer experiences and building strong relationships.
What We Offer
  • A competitive salary of $45,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for career growth and professional development.
Working Conditions

This is a full-time position, working 35-40 hours per week. You will be required to work a variety of shifts, including weekends and holidays.



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