Customer Experience and Relationship Specialist

2 weeks ago


Vancouver, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

About This Role

We are seeking a highly skilled Customer Experience and Relationship Specialist to join our team at TD Securities. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.

Job Summary

This role involves processing financial transactions, understanding and determining customer needs, responding to and resolving customer concerns, and achieving assigned goals and business objectives. You will also be responsible for promoting banking solutions and completing business processes in a timely and accurate manner.

Key Responsibilities

  • Process financial transactions accurately and efficiently
  • Understand and determine customer needs to recommend suitable banking solutions
  • Respond to and resolve customer concerns using standard procedures
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes
  • Build strong relationships with customers through effective communication and connection

Required Skills and Qualifications

  • High School diploma and/or 1+ years of relevant experience
  • Strong administration, organizational, planning, and time management skills
  • Hands-on knowledge of MS Office (Word, Excel, and Outlook) and internet
  • Dynamic communication and interpersonal skills
  • A go-getter who can exercise initiative and be accurate and detail-oriented

Benefits

We offer a comprehensive Total Rewards package that includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits, career development opportunities, and reward and recognition programs. Our aim is to provide the support and resources you need to thrive both at work and at home.

Salary Range:$55,000 - $70,000 per year (plus benefits)

About Us

The Toronto-Dominion Bank (Canada) offers a wide range of capital markets products and services to corporate, government, and institutional clients. We pride ourselves on being growth-oriented, people-focused, and community-minded. Join us in delivering value for our clients every day.

Colleague Development

If you're interested in a specific career path or looking to build certain skills, we want to help you succeed. Regular career, development, and performance conversations with your manager, access to an online learning platform, and mentoring programs will support your growth and development within our organization.

Training & Onboarding

We'll provide training and onboarding sessions to ensure you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants.



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