Multilingual Financial Administrator, Transaction Processing and Client Support

2 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
About the Role

We are seeking a highly skilled Multilingual Financial Administrator to join our team in Toronto. As a key member of our team, you will be responsible for ensuring accurate and timely processing of financial transactions, resolving client issues, and providing exceptional customer service.

Key Responsibilities
  • Pre-screen, prepare, and input financial transactions by standard cut-off times, including account setup, redemptions, purchases, switches, non-complex NIGOs, direct trade, and wire order placement and settlement.
  • Monitor and clear Workflow/Capture items within Service Level Agreements (SLA).
  • Apply quality control procedures to ensure accuracy and compliance.
  • Reconcile and settle daily trades.
  • Daily deposits and cheque processes.
  • Audit transactions, question procedures, suggest improvements, and provide feedback to reduce errors and ensure high accuracy.
  • Communicate effectively with internal and external clients.
Requirements
  • Bilingualism (English and French) is required to serve clients and partners across Canada.
  • At least 2 years of experience in Shareholder Services or similar multi-client mutual fund administration environments.
  • Good working knowledge of the financial services industry, specifically Mutual Funds and Segregated Funds administration.
  • Sound knowledge of Mutual Fund and Segregated Fund taxation and compliance/regulation.
  • Demonstrated ability to work in a fast-paced, high-stress environment.
Benefits
  • Competitive salary: $70,000 - $90,000 per year.
  • Excellent exposure to communicate with business partners and stakeholders.
  • Opportunity to collaborate with other business segments within the bank.
  • A comprehensive Total Rewards Program, including bonuses and flexible benefits.
About Us

Royal Bank of Canada (RBC) is a leading Canadian financial institution dedicated to delivering trusted advice to help clients thrive and communities prosper. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

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