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Quality Assurance Specialist
1 month ago
Job Title: Quality Assurance Advisor
Company: CIE_101 Beneva Inc.
As a quality assurance advisor, you will be responsible for overseeing the quality control process in business insurance. You will also act as a resource person for underwriters at all stages of the underwriting process.
Key Responsibilities:
- Review new contracts, modifications, renewals, and cancellations to meet quality, service, productivity, and profitability goals.
- Prepare reports for reviewed files and communicate observations to stakeholders.
- Follow up on recommendations weekly until issues are resolved.
- Collaborate with managers to create individual or group coaching plans.
- Participate in training and coaching of underwriters and approve their files.
- Produce monthly reports on risk quality, underwriting, and service.
- Create an annual report summarizing observations, improvements, and an action plan for the following year.
- Review portfolio transfers and make recommendations.
- Identify common underwriting difficulties and recommend appropriate follow-up actions.
- Suggest operational improvements to enhance the effectiveness of underwriters and analysts.
- Oversee the post-claims underwriting process.
- Collaborate on product and standard analyses when needed.
Requirements:
- College diploma in general insurance or equivalent.
- Minimum of 10 years' experience in commercial property insurance.
- Knowledge of brokerage is an asset.
- Holding a P.A.A. designation.
- F.P.A.A. designation is a significant asset.