Quality Assurance Specialist

1 month ago


Montreal, Quebec, Canada Nuovo Photography Full time
Quality Control Specialist

Nuovo Photography, a premier photography studio dedicated to empowering women, is seeking a dedicated Quality Control Specialist. In this role, you will serve as the sales quality control lead for all of Nuovo's studio locations across North America.

As a Quality Control Specialist, you will be responsible for reviewing in-studio sales viewings, conducting quality assurance reports and analysis, and ensuring that our sales trainers have all the necessary materials to effectively train and assist photographers.

Key Responsibilities:

  • Review and prepare audio recordings for sales training and quality control purposes.
  • Conduct thorough quality assurance analysis on sales training materials.
  • Ensure consistency and adherence to company policies across all studio locations.
  • Generate detailed reports for C-level executives and Operations teams.
  • Provide QA and summary reports of sales for performance reviews.
  • Investigate and report on sales issues and problems, offering insights and solutions.
  • Ensure all sales trainers have the necessary materials to effectively train and support photographers.

Requirements:

  • 3+ years of experience in a quality assurance or quality control role.
  • Strong analytical and technical skills.
  • Highly attentive to detail.
  • Excellent written and verbal communication skills.
  • Ability to work independently and collaboratively with cross-functional teams.
  • Experience in preparing and analyzing training materials and reports.
  • Perfectly fluent in English. Fluency in French and/or Spanish is considered a notable asset.

Benefits:

  • Competitive salary with additional benefits.
  • Opportunities for internal growth and career progression.
  • Complete Group Benefits Package.
  • Accrual Vacation.
  • A dynamic and supportive work environment.
  • The chance to be part of a company dedicated to empowering women.


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