Quality Assurance Specialist

6 days ago

Montreal, Quebec, Canada Nuovo Photography Full time

Nuovo Photography, a premier photography studio dedicated to empowering women, is seeking a dedicated Quality Control Specialist. In this role, you will serve as the sales quality control lead for all of Nuovo's studio locations across North America.

As a Quality Control Specialist, you will be responsible for reviewing in-studio sales viewings, conducting quality assurance reports and analysis, and ensuring that our sales trainers have all the necessary materials to effectively train and assist photographers.

Responsibilities:

Review and prepare audio recordings for sales training and quality control purposes.

Conduct thorough quality assurance analysis on sales training materials.

Ensure consistency and adherence to company policies across all studio locations.

Generate detailed reports for C-level executives and Operations teams.

Provide QA and summary reports of sales for performance reviews.

Investigate and report on sales issues and problems, offering insights and solutions.

Ensure all sales trainers have the necessary materials to effectively train and support photographers.

Key Objectives:

Collaborate with sales and operations teams to ensure high-quality sales training materials.

Develop and document comprehensive quality assurance processes and reports.

Ensure all studio employees meet company standards and expectations.

Requirements:

3+ years of experience in a quality assurance or quality control role.

Strong analytical and technical skills.

Highly attentive to detail.

Excellent written and verbal communication skills.

Ability to work independently and collaboratively with cross-functional teams.

Experience in preparing and analyzing training materials and reports.

Fluency in English is required, and fluency in French and/or Spanish is considered a notable asset.

Benefits:

Competitive salary with additional benefits.

Opportunities for internal growth and career progression.

Complete Group Benefits Package.

Accrual Vacation.

A dynamic and supportive work environment.

The chance to be part of a company dedicated to empowering women.

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