Accommodation Operations Director

4 weeks ago

Whitehorse, Yukon, Canada ATCO Full time

About ATCO Frontec:

ATCO Frontec is a market leader providing facilities management, camp services, workforce lodging solutions, operational support services, and disaster and emergency management for a diverse range of clients. Our team is constantly pursuing excellence as a standard. We provide the training and supervision required to deliver the best customer service to our clients and ensure the highest safety standards.

Who We Are:

Like our country, ATCO Frontec is built on a Frontier Spirit of being agile, robust, ready to go to the most challenging places and push the boundaries. Do YOU have the Frontier Spirit? If the answer is yes, you should probably work with us.

At ATCO Frontec, we value diversity and are committed to an inclusive, fair, and respectful workplace, striving to create a work environment that allows every employee to reach their full potential.

As a major player in the industry, ATCO Frontec is part of ATCO Ltd., a diversified global holding corporation with investments in Structures & Logistics (workforce housing, innovative modular facilities, construction, site support services, and logistics and operations management), Energy Infrastructure (electricity generation, transmission, and distribution; natural gas transmission, distribution, and infrastructure development; energy storage and industrial water solutions; and electricity and natural gas retail sales), Transportation (ports and transportation logistics), and Commercial Real Estate.

Job Overview:

We are seeking a Lodge Manager to join our Camp Services team near Whitehorse, YK. The successful candidate will be responsible for planning, directing, controlling, organizing, coordinating, evaluating, and leading the full range of business and operational activities within the camp.

The Lodge Manager will be accountable for achieving the lodge operational, administrative, and financial objectives through the application of well-developed skills in project management, assignment allocation, financial/resource stewardship, partnership building, and leadership in the execution of work.

Responsibilities:

  • Manage and direct a multi-disciplined support team supporting the needs of the customer at the Lodge.
  • Coordinate and ensure the smooth and effective service delivery of functional groups such as food services, accommodations, information management systems, security, transport, facilities management, and various amenity services.
  • Provide day-to-day liaison with customer site-management staff to ensure responsive, timely, and effective support to the operations and activities at the Lodge.
  • Maintain situational awareness of all tasks, staff, and resources.
  • Manage the timely preparation and submission of all internal and external reports and returns.
  • Ensure effective orientation, training, coaching, and rotation scheduling.
  • Monitor the implementation of all functional services to ensure consistent, effective, and quality service.
  • Conduct monthly quality audit inspections.
  • Assist in the evaluation and development of policies, procedures, and processes to enhance the delivery of services at the Lodge.
  • Participate in the development of pricing and promotional strategies.
  • Manage budgets and monitor revenues and expenses.
  • Resolve customer complaints.
  • Actively involved in ensuring they are following safe and sound procedures and adhering to government regulations as well as ATCO Frontec Health and Safety, policies, and procedures.

Requirements:

The ideal candidate will possess a university degree or college diploma in hotel/accommodation management or other related disciplines, with a minimum of 5 years' experience of management within the accommodation industry. Professional communication skills, oral, and written, ability to work with and supervise other kitchen employees, strong organization and leadership skills, ability to prioritize and multitask, work well under pressure, and effectively solve problems.

Salary: $70,000 - $100,000 per year.

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