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Risk Analyst
2 months ago
At the Technical Standards and Safety Authority, we are seeking a highly skilled Analyst, Risk Analysis to join our team.
Job Summary:The Analyst, Risk Analysis will be responsible for delivering customer service excellence by supporting and monitoring laptops/desktops, network, telecommunication systems, and ensuring optimal performance. This role will also provide front-line support to TSSA field service staff in their utilization of the organization's computer hardware and applications technologies.
Key Responsibilities:- Support and monitor laptops/desktops, network, telecommunication systems, and ensure optimal performance.
- Provide front-line support to TSSA field service staff in their utilization of the organization's computer hardware and applications technologies.
- Review, recommend, and investigate new technologies, and install new hardware/software as directed.
- Specify, install, and configure computer hardware, telecommunications systems, and enterprise applications as needed both for local and remote users.
- Prepare and conduct new user training sessions.
- Troubleshoot and implement solutions to address IT field service user issues.
- Log IT user issues – and required management approvals - in IT Helpdesk system and provide management with tracking and key metrics concerning support levels.
- Develop documentation of system configuration and systems operational support procedures.
- Monitor computer and communications systems, including configuration of and response to critical system alerts, and take action to ensure adequate performance and the integrity and security of data.
- Assist in the deployment of hardware and software applications across the organization.
- Microsoft certification (preferred)
- Demonstrated experience supporting a remote work force (preferred)
- Strong experience in remote support tools.
- Strong experience supporting computer hardware such as laptops, desktops, printers.
- iPhone deployment and support.
- Proficiency in documentation and ability to verbally articulate technical matters to non-technical staff.
- Experienced using Office 365 software suites at application and administration support level.
TSSA is an equal opportunity employer committed to diversity and inclusion. We are committed to building and maintaining collaborative, caring, and positive work environments so that our employees bring their whole selves to work each and every day.
We encourage all qualified applicants to apply without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, or disability.
TSSA is pleased to offer accommodations for applicants with disabilities.
