On Site Service Representative

3 weeks ago

Vald'Or, Quebec, Canada Grainger Businesses Full time

Job Summary:

We are seeking a highly motivated and customer-focused Onsite Service Representative to join our team at Grainger Businesses. As an Onsite Service Representative, you will be responsible for providing exceptional customer service and inventory management to our valued customers.

Key Responsibilities:

  • Provide customer service and support to multiple customer locations on a designated route.
  • Receive and stock purchased product in designated customer locations.
  • Ensure proper product stocking levels at customer locations by scanning orders as inventory is depleted.
  • Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
  • Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
  • Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.
  • Meet defined KPI's for the position.

Account Growth:

  • Help generate new orders by engaging with customers to identify additional product needs.

Cross-Functional Partnerships:

  • Execute onsite service component of account strategy as defined by cross-functional business partners.
  • Work with sales partners to improve customer experience and increase business.

Requirements:

  • High school diploma and 1-3 years' experience in customer service/selling environment.
  • Self-motivated, with high energy and dedication to customer service and sales growth.
  • Must be comfortable on daily use of technology.
  • Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
  • Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger's Core Value Proposition.
  • Handle various technical and operational issues.
  • Operate in a rapidly changing environment.
  • Excellent verbal and written communication skills.
  • Background checks and drug screening may be required.
  • Must possess and maintain a valid driver's license in province of residence.

Rewards and Benefits:

  • Medical, dental, vision and prescription drug coverage.
  • Paid time off (PTO) and up to 12 company holidays per year.
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns.
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
  • Educational & Professional Membership Fee Assistance program.
  • Employee discounts, team member perks and more.

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