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Restaurant Host/Hostess

2 months ago


Calgary, Alberta, Canada DREAMERS BAR INC Full time
About the Role

We are seeking a skilled and friendly Restaurant Host/Hostess to join our team at DREAMERS BAR INC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.

Key Responsibilities
  • Supervise and Schedule Staff: Oversee the daily operations of the front-of-house team, ensuring that all staff are aware of their duties and responsibilities.
  • Liaise with Chefs and Customers: Communicate effectively with our chefs to ensure that dishes are prepared to the highest standard, and with customers to address any concerns or complaints.
  • Address Customer Complaints: Respond promptly and professionally to customer complaints, resolving issues in a fair and timely manner.
  • Answer Customer Questions: Provide accurate and helpful information to customers regarding menu items, preparation methods, and other queries.
  • Greet Customers: Welcome customers warmly and ensure that they feel valued and appreciated.
  • Perform Opening and Closing Activities: Conduct opening and closing duties, including setting up and closing down the front-of-house area.
  • Receive Reservations and Assign Tables: Manage reservations and seating arrangements, ensuring that customers are seated in a timely and efficient manner.
  • Receive Payments: Handle customer payments and process transactions accurately and efficiently.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Conditions and Physical Capabilities: Ability to work in a fast-paced environment, under pressure, and with a high level of physical activity.
  • Personal Suitability: Excellent client focus, flexibility, organization, and teamwork skills.
  • Experience: Willingness to train and learn.
  • Support for Newcomers and Refugees: Support for newcomers and refugees with foreign credential recognition.
  • Support for Youths: Offers on-the-job training tailored to youth.
  • Support for Indigenous People: Develops and maintains relationships with indigenous communities, indigenous-owned businesses, and organizations.
What We Offer
  • Permanent Employment: A permanent position with a stable and supportive employer.
  • Language of Work: English.
  • Hours of Work: 30 to 44 hours per week.