Director of Community Services

6 days ago


Langley, British Columbia, Canada Spence Diamonds Full time

We are a leading diamond company, Spence Diamonds, that has grown and evolved over the years with a unique approach to becoming an industry leader in cut quality and the customer experience. With unparalleled access to diamonds, we truly are the best choice for our customers.

Our people are the center stone of our business. Our mission is to deliver an exceptional customer experience in a fun and inclusive work environment while giving our people room to grow their careers and live the life they love.

  • Competitive Compensation Packages
  • Exclusive Employee Discounts
  • Comprehensive Learning and Development Resources
  • Special Recognition and Rewards
  • Regular Celebrations and Incentive Programs
  • Team Building Events and Activities
  • Opportunities for Career Growth and Advancement
  • Continuous On-the-Job Training and Support
The Role

The primary responsibility of the Store Director is to ensure that they and each Diamond Consultant exceed sales targets and performance statistics for their location. They are responsible for the leadership and management of the day-to-day operations, productivity, and professionalism of all staff associated with the store.

We are seeking a professional who is performance-driven and wants to work in a high-energy, team-oriented environment where all leads are provided. If you are a proven sales professional with sales management experience, then you've come to the right place.

  • Sales Leadership and Management
  • Drive Sales Success through Metrics Analysis and Targeted Coaching
  • Oversee Productivity, Accuracy, and Efficiency of Store Staff
  • Ensure Individual and Branch Sales Goals are Met
  • Presentation and Communication Skills
  • Ability to Build Positive Rapport with Customers
  • Collaboration with Senior Management
  • Ensuring Staff Follow Company Procedures and Protocols
  • Facilitating Store Meetings and Coach Sessions
  • Maintaining Company Controls and Procedures

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