IT Support Specialist

3 weeks ago

Toronto, Ontario, Canada Amazon Full time
IT Support Specialist

Amazon is seeking a skilled IT Support Specialist to join our IT Services organization. As an IT Support Specialist, you will provide technical support to Amazon Corporate employees, ensuring timely and accurate assistance. Your responsibilities will include providing comprehensive technical support, deploying and supporting Windows/Mac/Linux OS, and troubleshooting AV systems. You will also work with on-premise IT technicians, contractors, and integrators to resolve issues and communicate with manufacturers and vendors to arrange repair or RMA of faulty equipment. Additionally, you will acquire and maintain current knowledge of relevant IT policies and perform hardware procurement and asset management. If you have 1+ years of Windows Server technologies experience, 2+ years of troubleshooting in a multi-user high availability environment experience, and 2+ years of PC repair, troubleshooting, deployment, and liquidation experience, we encourage you to apply.

Responsibilities:
Provide comprehensive technical support to Amazon Corporate employees
Provide end user, Windows/Mac/Linux OS deployment and support
On-site troubleshooting of AV systems, particularly complex integrated systems
Working with on-premise IT technicians, contractors, and integrators through troubleshooting and repair procedures
Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory
Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users
Perform hardware procurement and asset management
Troubleshoot/support LAN and on-site servers via tickets, alerts, and change management
Create and maintain documentation
Ticket queue management
Handle to completion requests and technical project work
Assist with activities to triage and escalate any system or network outage to reduce downtime
Provide on-call support for Sev1 and Sev2 incidents
Handle escalations from Level 1 support
Follow, update, and create standard operating procedures (SOP) to improve the teams' knowledge management

Basic Qualifications:
~1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
~2+ years of troubleshooting in a multi-user high availability environment experience
~2+ years of PC repair, troubleshooting, deployment, and liquidation experience
~1+ years of IT client, server, and network service delivery experience
~2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
~2+ years of corporate setting Windows, Mac, or Linux Operating systems support experience
~2+ years of supporting and maintaining a corporate network environment experience
~High school or equivalent diploma
~Experience supporting video conference and teleconference equipment

Preferred Qualifications:
~2+ years of computer networking experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

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